Terms of Service

By using our services, you enter into a legally binding agreement with Zenith Cleaning Services.

Agreement Formation:

• Binding Contract: These terms form a legally binding contract between you and Zenith Cleaning Services
• Age Requirement: You must be at least 18 years old to use our services
• Legal Capacity: You represent that you have the legal capacity to enter into this agreement
• Business Use: For corporate clients, you confirm authority to bind your organization

Scope of Services:

• Cleaning Services: Professional residential and commercial cleaning
• Specialized Services: Deep cleaning, carpet care, fumigation, and sanitization
• Booking Platform: Online scheduling and service management
• Customer Support: Technical assistance and customer service

Updates and Modifications:

• Right to Modify: We reserve the right to update terms at any time
• Notification: Material changes communicated via email or website notice
• Continued Use: Continued use constitutes acceptance of updated terms
• Effective Date: Changes effective upon posting unless specified

Jurisdiction:

• Governing Law: These terms are governed by the laws of the Republic of Kenya
• Dispute Resolution: Disputes resolved according to Kenyan legal procedures

Our booking process is designed to be simple and flexible while ensuring quality service delivery.

Booking Process:

• Service Selection: Choose from our range of cleaning services
• Schedule Preference: Select your preferred date and time
• Property Details: Provide accurate information about your property
• Special Instructions: Include any specific cleaning requirements
• Confirmation: Receive booking confirmation via email or SMS

Scheduling Requirements:

• Advance Booking: Minimum 24 hours notice for standard services
• Peak Periods: Book 48-72 hours ahead during weekends and holidays
• Recurring Services: Schedule regular cleaning on weekly, bi-weekly, or monthly basis
• Availability: Services subject to staff and time slot availability

Modifications and Cancellations:

• Rescheduling: Free rescheduling with 24 hours notice
• Cancellation Policy: Cancellations within 24 hours may incur 50% charge
• Same-Day Cancellation: Full service fee applies
• Emergency Changes: Contact us immediately for urgent changes
• Recurring Bookings: Cancel or pause subscriptions with 48 hours notice

Access Requirements:

• Property Access: Ensure staff can access the property at scheduled time
• Key Arrangements: Provide keys, codes, or arrange for someone to grant access
• Pets: Secure pets or inform us in advance
• Preparation: Remove fragile items and declutter work areas

Our pricing is transparent and competitive, with multiple payment options for your convenience.

Pricing Structure:

• Quoted Prices: Prices provided based on property size and service type
• Flat Rates: Fixed pricing for standard services
• Custom Quotes: Tailored pricing for specialized or large-scale projects
• Subscription Discounts: Save up to 15% with recurring service plans
• VAT Inclusive: All prices include applicable taxes

Payment Methods:

• M-Pesa: Mobile money payments
• Bank Transfer: Direct bank deposits
• Credit/Debit Cards: Visa, MasterCard accepted
• Cash: Cash payments accepted on completion
• Corporate Accounts: Invoice billing for registered businesses

Payment Terms:

• Upfront Payment: Payment due at time of booking or before service
• Deposit: 30% deposit required for large commercial projects
• Final Payment: Balance due upon service completion
• Invoice Terms: Corporate invoices due within 14 days
• Late Fees: 2% monthly interest on overdue corporate accounts

Refunds and Disputes:

• Satisfaction Guarantee: We re-clean unsatisfactory work at no charge
• Refund Eligibility: Refunds considered for service failures
• Dispute Resolution: Contact us within 24 hours of service
• Processing Time: Approved refunds processed within 7-10 business days

We are committed to delivering exceptional cleaning services that meet the highest industry standards.

Our Commitments:

• Professional Staff: All cleaners are trained, vetted, and background-checked
• Quality Assurance: Regular supervision and quality control checks
• Eco-Friendly Products: Use of safe, environmentally responsible cleaning solutions
• Equipment: Professional-grade cleaning equipment and tools
• Consistency: Same team assigned for recurring services when possible

Service Inclusions:

• Standard Cleaning: Dusting, vacuuming, mopping, and surface cleaning
• Bathroom Cleaning: Sanitizing toilets, sinks, mirrors, and fixtures
• Kitchen Cleaning: Countertops, appliance exteriors, sink cleaning
• Waste Removal: Empty bins and replace liners
• Quality Check: Final inspection before completion

Service Exclusions:

• Heavy Lifting: Moving heavy furniture or appliances
• Exterior Work: Window exteriors, gutters, or outdoor areas (unless specified)
• Pest Extermination: Specialized fumigation requires separate booking
• Repairs: We do not perform plumbing, electrical, or structural repairs
• Hazardous Materials: Biohazard or toxic substance cleaning

Satisfaction Guarantee:

• 100% Guarantee: We guarantee your satisfaction with every service
• Re-Clean Policy: Free re-clean within 24 hours if not satisfied
• Feedback Welcome: We value and act on your feedback
• Continuous Improvement: Regular staff training and quality updates

We carry comprehensive insurance to protect both our clients and our team members.

Our Insurance Coverage:

• General Liability: Coverage for accidental property damage
• Workers Compensation: Full coverage for all staff members
• Bonding: Bonded staff for your peace of mind
• Equipment Insurance: Coverage for our professional equipment

Damage and Claims:

• Reporting: Report any damage or concerns within 24 hours of service
• Investigation: We investigate all damage claims promptly
• Resolution: Repair, replace, or compensate as appropriate
• Claim Process: Simple claim submission through our customer service
• Documentation: Provide photos and details for faster processing

Liability Limitations:

• Pre-Existing Damage: Not liable for pre-existing wear, damage, or defects
• Fragile Items: Limited liability for breakables not secured by client
• Hidden Valuables: Not responsible for items not declared beforehand
• Improper Use: Damage from misuse of property features
• Third-Party Issues: Not liable for third-party service failures

Client Responsibilities:

• Valuables: Secure jewelry, cash, and valuable items
• Disclosure: Inform us of fragile items or areas requiring special care
• Property Condition: Notify us of any property damage or hazards
• Pets: Secure or restrain pets during cleaning

To ensure the best service delivery, we ask that clients fulfill certain responsibilities.

Before Service:

• Accurate Information: Provide correct property details and contact information
• Access Arrangements: Ensure cleaning staff can access all areas
• Decluttering: Remove personal items from surfaces to be cleaned
• Pet Management: Secure pets in a safe area
• Hazard Disclosure: Inform us of any safety hazards or special conditions

During Service:

• Respect: Treat our staff with courtesy and respect
• Communication: Be available for questions or clarifications
• Supervision: You may remain on premises but allow staff to work
• Additions: Additional work requests may incur extra charges

After Service:

• Inspection: Inspect the work before staff departure when possible
• Feedback: Provide feedback on service quality
• Concerns: Report any issues within 24 hours
• Payment: Complete payment as per agreed terms

Prohibited Conduct:

• Harassment: Any form of harassment toward staff is prohibited
• Discrimination: Discriminatory behavior will not be tolerated
• Unsafe Requests: Do not request unsafe or illegal cleaning practices
• Direct Hiring: Do not attempt to hire staff directly without company consent

We reserve the right to terminate or suspend services under certain circumstances.

Grounds for Termination:

• Terms Violation: Breach of these terms and conditions
• Non-Payment: Failure to make required payments
• Unsafe Conditions: Hazardous or unsafe work environment
• Staff Mistreatment: Harassment or abuse of cleaning staff
• Fraudulent Activity: False information or fraudulent behavior

Termination Process:

• Notice: We will provide written notice when possible
• Immediate Termination: Serious violations may result in immediate service cessation
• Outstanding Payments: All pending payments become immediately due
• Service Refusal: Right to refuse future bookings

Client Termination Rights:

• Cancellation: Cancel services with appropriate notice
• Subscription Cancellation: Cancel recurring services with 48 hours notice
• Refund Eligibility: Refunds subject to our cancellation policy

Our liability is limited as outlined below to provide fair and reasonable protection for both parties.

Liability Caps:

• Maximum Liability: Limited to the service fee paid for the affected booking
• Indirect Damages: Not liable for indirect, consequential, or punitive damages
• Lost Profits: Not responsible for business losses or lost profits
• Emotional Distress: No liability for emotional distress claims

Exclusions:

• Acts of God: Not liable for natural disasters or extreme weather
• Client Negligence: Damage caused by client's negligence or misrepresentation
• Third Parties: Actions of third parties beyond our control
• Force Majeure: Pandemic, government action, or other unforeseeable events

Dispute Resolution:

• Good Faith: Both parties agree to resolve disputes in good faith
• Mediation: Attempt mediation before legal action
• Jurisdiction: Kenyan courts have exclusive jurisdiction
• Time Limit: Claims must be filed within 6 months of incident

Your privacy is important to us. Please review our Privacy Policy for detailed information.

Data Collection:

• Personal Information: Name, contact details, property information
• Service Data: Booking history, preferences, feedback
• Payment Information: Billing details and transaction records
• Usage Data: Website interaction and booking patterns

Data Usage:

• Service Delivery: Scheduling, coordination, and service fulfillment
• Communication: Booking confirmations, updates, and support
• Improvement: Service enhancement and quality assurance
• Legal Compliance: Meeting regulatory requirements

Data Protection:

• Security Measures: Encryption and secure storage systems
• Access Control: Limited staff access on need-to-know basis
• Compliance: Kenya Data Protection Act 2019 compliance
• Your Rights: Access, correction, and deletion rights

We're here to help! Contact us for questions, support, or concerns about these terms.

Support Channels:

• Live Chat: Available on our website during business hours
• WhatsApp: Quick responses via WhatsApp messaging
• Email: Detailed inquiries via email support
• Phone: Speak directly with our customer service team