Privacy Policy

We collect information to provide you with the best possible cleaning service experience and maintain high standards of customer care.

Personal Information You Provide:

• Account Details: Name, email address, phone number when you book services
• Contact Information: Service address, billing address, and emergency contacts
• Payment Information: Credit card details, M-Pesa numbers, and preferred payment methods
• Service Preferences: Cleaning schedules, special instructions, and preferred service times
• Property Details: Property type, size, specific cleaning requirements

Information Collected Automatically:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, booking patterns
• Location Data: General location for service availability and delivery scheduling
• Cookies: Website preferences and session information

Information from Third Parties:

• Payment Processors: Transaction verification and fraud prevention data
• Social Media: Profile information if you connect social accounts
• References: Feedback from previous employers or property managers (for commercial clients)

We use your information to deliver exceptional cleaning services and continuously improve your experience.

Service Delivery:

• Booking Management: Scheduling, confirming, and managing your cleaning appointments
• Payment Processing: Secure transaction processing and invoice generation
• Quality Assurance: Ensuring service standards and addressing concerns
• Staff Coordination: Assigning vetted cleaning professionals to your property
• Customer Support: Providing personalized assistance and resolving inquiries

Communication:

• Service Updates: Notifications about booking confirmations and staff arrival
• Customer Service: Responding to inquiries and feedback
• Marketing Communications: Promotional offers and cleaning tips (with your consent)
• Important Notices: Policy updates and service changes

Business Operations:

• Service Improvement: Analyzing usage patterns to enhance our offerings
• Fraud Prevention: Detecting and preventing fraudulent activities
• Legal Compliance: Meeting regulatory requirements and legal obligations
• Safety: Ensuring the safety of our staff and clients

We respect your privacy and do not sell or rent your personal information. We only share information in specific circumstances.

Service Providers:

• Payment Processors: M-Pesa, Visa, MasterCard, and other secure payment platforms
• Background Check Services: For vetting and verifying cleaning staff
• Technology Providers: Cloud hosting, website maintenance, and security services
• Insurance Providers: For coverage and claims processing

Legal Requirements:

• Law Enforcement: When required by court orders or legal processes
• Regulatory Compliance: Meeting requirements of Kenyan regulations
• Safety Protection: Protecting rights, property, and safety of clients and staff
• Fraud Investigation: Cooperating with fraud prevention efforts

With Your Consent:

• Referrals: Sharing feedback with future clients (with permission)
• Marketing Partners: Trusted partners for joint promotions (opt-in only)

We implement comprehensive security measures to protect your personal information from unauthorized access and misuse.

Technical Safeguards:

• Encryption: SSL/TLS encryption for all data transmission
• Secure Servers: Protected servers with advanced firewall systems
• Access Controls: Multi-factor authentication and role-based restrictions
• Regular Updates: Continuous security patches and system updates
• Monitoring: 24/7 security monitoring and threat detection

Administrative Safeguards:

• Staff Training: Comprehensive privacy and security training for employees
• Access Limitations: Strict need-to-know basis for accessing client information
• Background Checks: Thorough vetting of all staff members
• Confidentiality Agreements: All staff sign non-disclosure agreements

Physical Safeguards:

• Secure Facilities: Protected offices with restricted access
• Document Security: Secure storage and disposal of physical records
• Equipment Protection: Secure handling of devices containing client data

Under the Kenya Data Protection Act 2019, you have comprehensive rights regarding your personal information.

Access Rights:

• Data Access: Request copies of all personal information we hold about you
• Processing Information: Understand how and why we process your data
• Data Sources: Learn where we obtained your information
• Sharing Details: Know who we share your information with

Control Rights:

• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data (right to be forgotten)
• Restriction: Limit how we process your information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain types of processing

How to Exercise Your Rights:

• Email: privacy@zenithcleaning.co.ke
• Phone: +254 700 123 456 during business hours
• Written Request: Mail to our physical address
• Response Time: We respond within 21 days of verification

We use cookies and similar technologies to enhance your browsing experience and analyze website performance.

Types of Cookies:

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand visitor interaction patterns
• Functional Cookies: Remember preferences and personalize experience
• Analytics Cookies: Provide insights into website usage and behavior

Cookie Management:

• Browser Settings: Control cookies through your browser preferences
• Cookie Banner: Manage preferences through our website banner
• Opt-Out Options: Easy opt-out for non-essential cookies
• Regular Review: Periodic review and cleanup of stored cookies

Third-Party Cookies:

• Google Analytics: Website traffic analysis and user behavior
• Payment Processors: Secure payment processing
• Social Media: Social sharing and integration features

We retain your personal information only as long as necessary to provide services and comply with legal obligations.

Retention Periods:

• Account Information: Retained while account is active and 2 years after closure
• Transaction Records: Kept for 7 years to comply with tax regulations
• Service Records: Maintained for 3 years for quality assurance
• Marketing Data: Retained until you opt-out or withdraw consent
• Website Analytics: Aggregated data retained for 2 years

Automatic Deletion:

• Inactive Accounts: Automatically deleted after 3 years of inactivity
• Expired Data: Systematic deletion of data reaching retention limits
• Temporary Files: Regular cleanup of cache and temporary data

Secure Deletion:

• Data Wiping: Secure overwriting to prevent recovery
• Hardware Destruction: Physical destruction when necessary
• Verification: Confirmation of complete data removal

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: