Frequently Asked Questions

We offer comprehensive cleaning services including:

• Residential Cleaning: Regular house cleaning, deep cleaning, and move-in/out services
• Commercial Cleaning: Office spaces, retail stores, and corporate facilities
• Specialized Services: Carpet cleaning, upholstery care, window washing, and fumigation
• Custom Solutions: Tailored cleaning plans for unique requirements

All services are delivered by trained, vetted professionals using eco-friendly products.

We primarily serve Nairobi and surrounding areas including:

• Westlands, Parklands, and Kilimani
• Karen, Lavington, and Runda
• Kileleshwa, Hurlingham, and Kilimani
• Upperhill, South B, and South C
• Gigiri, Muthaiga, and Spring Valley
• Nairobi CBD and Industrial Area

Contact us if you're in a different area – we may be able to accommodate special requests!

Our business hours are:

• Monday - Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 4:00 PM
• Sunday: By appointment only (limited availability)

We offer flexible scheduling to accommodate your needs, including early morning and evening appointments by arrangement.

Your safety and security are our top priorities.

• Background Checks: All staff undergo thorough background verification
• Training: Comprehensive professional cleaning training
• Insurance: Full liability and workers compensation coverage
• Bonding: All cleaning professionals are bonded
• ID Verification: Staff carry company ID and wear uniforms

We maintain the highest standards to ensure you can trust our team in your space.

Yes! We are committed to environmentally responsible cleaning practices.

• Green Products: We use eco-friendly, biodegradable cleaning solutions
• Non-Toxic: Safe for children, pets, and allergy sufferers
• Effective: Powerful cleaning without harsh chemicals
• Certified: Products meet international environmental standards
• Custom Options: Can accommodate specific product preferences

If you have allergies or sensitivities, let us know and we'll tailor our approach accordingly.

Booking is simple and convenient:

• Online: Fill out our booking form on the website
• Phone: Call +254 700 123 456 to speak with our team
• WhatsApp: Message us for quick responses
• Email: Send details to info@zenithcleaning.co.ke

We'll confirm your booking via SMS or email with full service details.

We recommend booking in advance, but we're flexible:

• Standard Booking: Minimum 24 hours notice preferred
• Same-Day Service: Available subject to staff availability
• Weekend Bookings: 48-72 hours notice recommended
• Recurring Services: Can be scheduled weeks or months in advance
• Large Projects: 3-7 days notice for commercial or deep cleaning

Contact us even for urgent requests – we'll do our best to accommodate!

Yes! We offer flexible recurring service plans:

• Weekly Cleaning: Same day and time each week
• Bi-Weekly: Every two weeks on your preferred day
• Monthly: Regular monthly maintenance cleaning
• Custom Schedule: Create a schedule that fits your needs

Benefits of Recurring Services:

• Save up to 15% on service costs
• Priority scheduling and same cleaning team
• Consistent, reliable service
• Flexible – pause or modify anytime with notice

We understand plans change. Our policy is designed to be fair:

• 24+ Hours Notice: Free cancellation or rescheduling
• 12-24 Hours Notice: 50% cancellation fee
• Less than 12 Hours: Full service fee applies
• No-Show: Full charge for missed appointments
• Emergency Situations: Contact us immediately – we're understanding

To cancel or reschedule, call us at +254 700 123 456 or email info@zenithcleaning.co.ke

You don't have to be present, but it's your choice:

• Home Access: Provide keys, codes, or security arrangements
• Trust & Security: Our vetted, bonded staff ensure your property is safe
• Lockbox Option: Use a secure lockbox for key exchange
• Gatekeeper: Inform building security or gatekeepers
• Present During Service: You're welcome to remain at home

Many clients prefer to be away while we work, returning to a spotless space!

Our pricing depends on several factors:

• Property Size: Square footage and number of rooms
• Service Type: Standard, deep, or specialized cleaning
• Frequency: One-time vs. recurring services (discounts apply)
• Condition: Current cleanliness level and special requirements
• Location: Travel distance within our service area

Sample Pricing:

• Small apartment (1-2BR): KSh 3,500 - 5,000
• Medium home (3BR): KSh 5,500 - 7,500
• Large home (4+BR): KSh 8,000 - 12,000

Contact us for a free, no-obligation quote tailored to your needs!

We offer multiple convenient payment options:

• M-Pesa: Direct mobile money payments
• Bank Transfer: Direct bank deposits or EFT
• Credit/Debit Cards: Visa and MasterCard accepted
• Cash: Payment upon service completion
• Corporate Invoicing: For registered business clients

Payment is typically due before or immediately after service completion. Corporate clients can arrange invoice billing with NET 14 terms.

Yes! We provide professional documentation:

• Digital Receipts: Emailed immediately after payment
• VAT Invoices: Compliant with KRA requirements
• Payment Confirmations: SMS confirmation for M-Pesa payments
• Monthly Statements: For recurring service clients
• Expense Records: Detailed breakdown for business expense reporting

All transactions are tracked and documented for your records.

Yes! We offer several ways to save:

• Recurring Service Discount: Save 10-15% on weekly or bi-weekly services
• Referral Program: Earn discounts by referring friends and family
• First-Time Client: Special introductory offers for new customers
• Bulk Bookings: Discounts for multiple properties or services
• Seasonal Promotions: Special offers during holidays and events

Check our website or contact us to learn about current promotions!

Service duration varies based on property size and service type:

• Small Apartment (1-2BR): 2-3 hours
• Medium Home (3BR): 3-4 hours
• Large Home (4+BR): 4-6 hours
• Deep Cleaning: Add 50-100% more time
• Commercial Spaces: Varies by square footage and requirements

We'll provide an estimated timeframe when confirming your booking. Our team works efficiently without compromising quality.

Our standard cleaning service includes:

All Rooms:

• Dust all surfaces, furniture, and fixtures
• Vacuum carpets and rugs
• Mop hard floors
• Empty trash bins and replace liners
• Wipe light switches and door handles

Kitchen:

• Clean countertops and backsplash
• Clean appliance exteriors
• Clean sink and fixtures
• Wipe cabinet fronts

Bathrooms:

• Scrub and disinfect toilet, sink, and tub/shower
• Clean mirrors and fixtures
• Mop floor
• Replace towels if requested

Standard Cleaning: Regular maintenance cleaning of visible surfaces and high-traffic areas. Perfect for routine upkeep.

Deep Cleaning: Comprehensive, detailed cleaning including:

• Inside appliances (oven, refrigerator, microwave)
• Baseboards and window sills
• Light fixtures and ceiling fans
• Behind and under furniture
• Detailed grout and tile cleaning
• Cabinet interiors
• Wall spot cleaning
• Window tracks and frames

We recommend deep cleaning 2-4 times per year, or when moving in/out of a property.

We're pet-friendly and experienced with animal households:

• Pet-Safe Products: All cleaning products are safe for pets
• Pet Hair Removal: Specialized vacuuming and lint removal
• Odor Control: Pet-specific deodorizing solutions
• Safety First: Please secure pets during cleaning for their safety and ours
• Allergy-Friendly: Extra attention to dander and allergen reduction

Let us know about your pets when booking so we can prepare accordingly!

Your satisfaction is our priority! We offer a comprehensive guarantee:

• 100% Satisfaction Guarantee: We stand behind our work
• 24-Hour Notice: Contact us within 24 hours if unsatisfied
• Free Re-Clean: We'll return to address any concerns at no charge
• Quality Assurance: Management reviews all complaints personally
• Continuous Improvement: Your feedback helps us serve you better

Contact us immediately if anything doesn't meet your expectations – we'll make it right!

Yes! We come fully equipped for professional cleaning:

• Cleaning Products: Professional-grade, eco-friendly solutions
• Equipment: Vacuums, mops, microfiber cloths, and specialized tools
• Safety Gear: Gloves, protective equipment as needed
• Your Products: Can use your preferred products upon request
• No Hidden Costs: All supplies included in service price

You don't need to provide anything – we bring everything needed for a thorough clean!